Once your order has been finalised, we will forward your order
details to our Sydney warehouse for processing. Upon receipt ofyour order information, our warehouse team will pick, pack, anddispatch your goods within 1-2 business days.After dispatch, your parcel will be lodged with Australia Post fordelivery. You will receive a confirmation email containing a uniquetracking number, which allows you to monitor your parcel' sprogress online.
Standard delivery times via Australia Post are approximately 3-7business days from the date of dispatch. Please note that deliveryperiods are estimates and may vary depending on your locationwithin Australia and any unforeseen postal delays.Should you have any questions regarding your shipment, please donot hesitate to contact our customer service team.

No need to worry-tracking updates may take up to 5 business days
to activate after dispatch.
For the most accurate status, we recommend checking the trackingsystem 7 days after receiving your tracking number.

Our products are currently stored across three warehouselocations within our Sydney logistics network. To help you manageyour shipping costs effectively, please note the following freightpolicy:
Warehouse 1 and Warehouse 4 - For orders containing only itemsfrom these warehouses, free shipping applies once your subtotalreaches AUD $299 or more.
Warehouse 2 - Items held in this warehouse are not eligible for anyfree-shipping offer, regardless of order value. Standard postagerates will always apply to products dispatched from Warehouse 2.
Because each warehouse operates independently for orderfulfilment and freight calculation, combining items from different
warehouses in a single order may result in multiple shippingcharges - one for each dispatch point. This means that even if yourtotal order value exceeds $299, you may still incur delivery fees ifyour cart includes products from Warehouse 2, or if you mixWarehouse 2 items with those from other warehouses.We strongly recommend that you check the assignedwarehouse for each product before adding it to your cart (thisinformation is displayed on the product detail page). Wherepossible, please try to consolidate your purchase within onewarehouse to avoid unexpected extra postage costs

No need to worry - we guarantee your order will arrive safely.If it goes missing during delivery, we'll organise a replacement at noextra cost.If you still haven't received it and can't reach us for assistance, youcan lodge a refund request through Wintopay within 30 days of
purchase.

Not to worry - if you experience any product defects within 15 daysof the date your order was delivered (as per tracking confirmation),just send through photos or video clearly showing the issue to oursupport team.We'll organise a refund or replacement straight away - no questionsasked!